1613 Sparrow Wood Lane, Marietta GA, 30008

• solomonquintin@gmail.com • 404-435-6241 (cell) or 678-481-1409 (home)

MANAGEMENT PROFESSIONAL

Strive to be a professional and technically adept team-player with a positive attitude and strong work ethic. Good communication and customer service skills. A Provisioning/LNP & Porting Specialist with ten years of IT and Telecom Management experience. Efficient in analyzing and resolving complex issues related to every Telecom Project from end to end.

CORE COMPETENCIES

Porting Analyst

Circuit Order Form Experience

Application Support

Granite Circuit Design

Customer Service Delivery

Project Management Experience

Cisco Router Experience

Metasolv6/ALM

 

 

PROFESSIONAL EXPERIENCE

Cricket Wireless/AT&T

Digital Intelligence System, LLC (DISYS)

10/15-12/16

Atlanta, GA –Lindberg Area

IT Porting & Application Support Analyst-Retail Support & Porting Team

*Works with limited supervision to resolve dealer’s application internal support issues such as RQ System, KPOS, CRM, SOA, Amdocs and Onboarding DAO client service matters.

*Responsible for all CRM and Amdocs Ticket requests from customers and Vendors.

*Record accurate and actionable information within incidents to facilitate analysis and record keeping.

*Worked in the wireless and wire line environment.

*Conduct trouble shooting and analysis of IT and Network related incidents based on knowledge of IT    Systems and personal knowledge of B/OSS systems Including network protocols and terminology (GSM, GPRS, UMTS and LTE).

*Worked with such systems as JASPER, AMDOCS, NEUSTAR, SOA, and SALESFORCE & Activation Tools.

*Communicates and escalates network centric issues to Vendors and network SME’s

*Maintain end–to-end understanding of existing technologies and services including (MSC, SGSN, GGSN, SMSC, and MMSC) and their use within the business, IT and Network.

* Resolve all fallout issues for Ports and Provisioning Teams from Ticket Queue

*Perform other necessary departmental and inter-departmental duties as assigned.

 

Comcast Business Services

09/2014 – 10/2015

Alpharetta, Ga 30022

Telco Facilities Coordinator

Local Number Portability Processing Agent

 

*Processed various CSR, LSR, DSR facilities orders in timely manner to all the major carriers.

*Currently work in the following systems to include Sales force, Neuter, NPAC, STARS, Workbench and Comtrac.

*Work all “No FOC” pending reports for all regions to include Chicago, Florida and Atlanta as well as Heartland regions.

*Provisioned various protocols of circuits and ensure FOC was delivered in a timely manner.

*Pulled orders from BAU/Batch Queue, Processed Orders through Ordering tool.

*Worked with Service Providers/LECs for update.

*Worked clarifications, alerts, fallouts and escalations.

*Order router equipment for installation.

* Work specifically with the technical Sales teams to obtain current Customer’s LOA, Phone bills, CSR and other information needed to process work orders.

*Project managed all installation and test/turn-up circuits.

*Provided QA Testing of all circuit and equipment testing, lines and bill images.

*Provided vendor management support of carriers and transport carriers.

*Updated all databases and maintained tracking of a various reports for management.

*Proficient in Salesforce, Workbench, Ticketing, TPP GUI work orders Systems

*Served as point of contact between the customer and the carriers to ensure timely delivery of service.

 

 

AT&T

10/2012-03/2014 Atlanta, GA

Provisioning Bviop Order Coordinator 

*Responsible for conducting complex system emulation/simulation activities to identify any Provisioning problem.

*Responsible for all provisioning analysis and project management to meet client needs.*Understanding of SONET Networks and Implementations.

*Understanding Application Lifecycle Management and Quality Control tools.

*Provisioned all CNAM, e911, LIDB and other complex orders.

*Coordinate with Network /IP transport Engineering on system modifications/changes and problem resolution with field staff.

*Provide provisioning support and guidance to BVIOP customer, successfully managing all inventory granite projects from receipt to completion.

*followed up ON FOC for ALL DS3 orders and updated internal client (Metasolv) systems as well as granite database.

*Used Zilliant, SAP, Granite XNG for all data storage

*Support Engineering with Pretest as well as Test & Turn up for each BViop customer.

*Supported testing GROUP IN voice and data testing for all Ethernet orders.

*Supported operations group with all Metasolv (OSS), ADSL, (BSS), GRANITE and (SDP) trouble ticket issues.

*Manage migrations, Moves, Disconnects, Porting, NONE porting and inventory migrations.

*Existing skills with following systems GCSM, TIRKS,USRP, VIT, VFO,ROME,ZILLIANT,GRANITE XNG, WEB XNG, EFMS-MS, GIOM, Instar to Granite, BMOR, Metasolv (OSS), Metasolv( service delivery) systems  

Granite Ethernet Provisioner   7/2011-9/2012

* Processed Install LSR, DL, LNP, DLR and ASR (Access Service Requests) and monitored the work order system and tracking,

*Processed ASR Requests for ordering T1, DS3, OC3, DWDM and Ethernet Services.

*Experienced in Metasolv and Instar to Granite circuit inventory, Zilliant data application provisioning and design systems as well as migrating resource inventory.

*Completed all testing in ALM (Application Lifecycle Management) Tool.

* Issued necessary requests to IXC provider for long haul circuit and LEC for the MUX

* Received work order through AT&T database and supported NEST entries processes to Microsoft Excel and tracked requests for ordering T1, DS3, OC3, UMTS and other Ethernet facilities.

*Assisted with IP Transit/Peering, Dark Fiber and Peering X-Connection for ISP Services.

*Accessed circuit and circuit-terminating equipment on customer side to include routers, security and access control equipment to manage customer’s traffic.

*Created DLR (Design Service Requests) out of queue.

* Experienced in TIRKS and Granite/XNG Circuit Inventory systems.

*Experienced with order management with telecom providers.

* Prepare and issue service and purchase orders in system to request and purchase required network equipment.

* Knowledge of M6/DPI and ALM systems

*Placed ASOG Trunk orders via GUI with LEC utilizing carrier and LEC ordering systems upon receiving notices from work system.

*Resolved complex issues related to the delivery of the order and assured function specific to T1 Transport on Switched Access Networks.

*Researched and handled all order exceptions including Customer not Ready/Room ready, Right of Way issues, lack of conduit and Jeopardizes.

*Expert knowledge in Ethernet circuit inventory systems of record, such as DWDM,USRP-FR,GIOM,TIRKS, SOTS,TIRKS,VFO, XNG/GRANITE, MRIM other LEC facility ordering systems and CFA verification systems, ensuring that all circuits are turned up quickly and accurately.

*Ordered circuits by issuing an ASR in the telecom provider’s electronic systems, to include Trunk, Ethernet services, DWDM, TDM services, 911 circuits and updating Granite.

*Managed and tracked all On-Net and Off-Net installation until completion.

*Placed circuit orders with Local Exchange Carriers and Interexchange Carriers; coordinate circuit installation between vendor and Operations personnel; track order status and escalate as required to insure timely completion.

*Served as Order Manager for each (POR) Project Order Request to include End to End accountability.

*Built subscriptions to the NPAC and concurring Port TN.

*Monitored and tracked all ASRs through certain AT&T systems, such as XNG/GRANITE, USRP-FR, GIOM, SOTS, TIRKS, MRIM, VFO, VIT, ROME, GCSM and SESAM Web base System.

 Disconnect Provisioner   1/2011-7/2011 

*Processed ASR (Access Service Requests) for Disconnect Orders

*Identified and researched T1s targeted for disconnect and identified where they terminated.

*Researched to verify circuit is not needed for future growth.

*Checked for any early termination Liability (ETL) and roll circuit, if needed.

*Identified and confirmed the Connecting Facility Assignment (CFA).

*Coordinated with LEC and switch personnel to establish circuits disconnect dates.

*Worked with the LEC to follow up on correct discrepancies and/ or issues.

*Confirmed the disconnect order with LEC and removed the circuit from the inventory system of record.

*Validated that all circuits were no longer active for billing purposes.

*Provided clients with a detailed breakdown of order status.

*Served as Order Manager for each Project Order Request to include End to End accountability.

*Monitored and tracked all ASRs through certain AT&T systems, such as XNG/GRANITE, USRP-FR, GIOM, SOTS, TIRKS, MRIM, VFO, VIT, ROME, GCSM and SESAM Web base System.

 

 Equant Telecommunications /Orange Business Services  Atlanta, GA  9 /2006-9/2010

Customer Service Implementation Coordinator (CSIC) / Telecom Project Manager

*Provisioned and designed all ASR work request orders for 56K fractional T1’s, DS1, DS3.OC3,OCX,BVOIP,AVOIP and Ethernet circuits using various provisioning systems such as Granite/XNG inventory system, SESAM, DOMS, Virtual Front Office (VFO),Virtual Information Technology(VIT),GCSM,ROME and GETS-Remote Control.

*Monitored and tracked all ASRs through certain AT&T systems, such as XNG/GRANITE, USRP-FR, GIOM, SOTS, METASOLV M6, TIRKS, MRIM, VFO, VIT, ROME, GCSM and SESAM Web base System.

*Managed assigned Projects from end to end to ensure installation and activation of circuit.

*Primary focus was Telecom Implementation Projects to include Data, Voice, Transport, Wireless and Microwave protocol.

*Ordered equipment when needed to provide capacity and bandwidth.

*PM experience in mobility, television, wireless and cable methodology

*Ensured that all Projects were completed in a timely manner and within Company compliance.

*Provided weekly meeting to update Management of any issues, alerts or jeopardizes regarding the Order or Project.

*Ordered all Trucking orders via GUI from Equant to the LEC/ILEC to ensure timely delivery.

*Worked with internal and external customers to resolve urgent issues pertaining to new circuits, PVC’s, Frame Relay and IP, Cingular wireless Services.

*Proactively resolved all CFA issues to eliminate delays from LEC’s.

*Submitted ASR to the different LECs throughout the United States for local service from customer premises to companies Co-Locations.

*Tracked and monitored all escalations with LEC to ensure timely delivery.

*Performed Test & Turn-up for all circuits.

 

NuVox Communications Greenville, SC   1/2006-6/2006

Order Coordinator

*Responsible for tracking, scheduling and coordinating new customer orders and move orders.

*Responsible for planning and scheduling through life cycle of provisioning process.

*Worked extensively with the ILEC/CLEC to ensure all services were delivered in a timely manner.

*Identified and implemented corrective actions to improve quality of coordination process 

 

Sita/Equant Joint Venture   Atlanta, GA  8/2001-1/2006

Hardware Ordering Manager

Responsible for ordering and maintaining all of Cisco equipment to include routers, paradyne CSUs, modems, modules and cables for all circuit installations for a team of over 30 Provisioners.

 

•          Ordered Patch Panels, Cables and Switches.

•          Ordered equipment for all Truck orders.

•          Installed and supported Cisco IOS, OCX and DS3 equipment.

•          Provided on-site hands-on support for customer’s LAN/WAN infrastructure.

•          Advance knowledge of all protocols to include Frame Relay, VoIP and MPLS services.

 

Sita Dallas, TX   1/1998-8/2001

Circuit Provisioning Coordinator

Responsible for provisioning data, voice, and ISDN (PRI and BRI) circuits for use by international and domestic travel base customers.

•          Provisioned Emergency System orders (E911) to pinpoint a caller’s location by a ground line phone number.

•          Provided support for VoIP E911 provider.

 

Ford Consumer Finance   Dallas, TX   8/1995-11/1997

Security Administrator Specialist

* Assisted, maintained, developed and implemented security systems in order to protect the integrity of the Company’s data files.

* Responsible for program support for all telecommunication training.

* Responsible for scheduling and coordinating administrative and security support.

* Created invoice and expense report for management.

* Provided Oracle Application technical functional and Support (OSFM).  

Commercial Credit Corp   Irving, TX  6/1986-7/1995

Customer Service Supervisor

*Duties included supervising a team of collectors in timely and effective collection of delinquent accounts.

*Skip traced and resolved all customer disputes, collateral disposal and scheduling repossessions.

* Responsible for contacting all borrowers to advise them of their loan contract responsibilities.

* Managed all employees on company’s policies and procedures.  

 

EDUCATION & CREDENTIALS

BA in Business Administration

Southern University and A&M College, Baton Rouge, LA 1986 

TRAINING & CREDENTIALS

Pending PMP Certificate 2015

Certification in Siemens cabling process (GTA) 2007

IP Software Development (MCI) 2005Project Management (Equant-PMP Certified) 2004

Basic Circuit Design (AT&T) 1998

Microcomputer Maintenance Technician Richland College, Dallas, TX November 1996

Completed a 5 month, 600 hour intensive vocational training program, specializing in computer electronic and Systems repairs, operations including various telephony services.

 SKILL SUMMARY:

Telecommunications/Data Communications: Oracle Application technical functional and Support (OSFM),ISDN,TIRKS,SONET Network, T1, SONET, FRAME RELAY, HOT CUTS, PSTN,T45,OCX,ACCUNET T1.5, CUTOVERS,VPN,IP Network Technology, Voice over IP, ATM, Internet & Intranet Services, MPLS, E911/VoIP E911/PBX System, Nortel E911 Switches, VPN, IP Sec, IPX,SNMP, SIGTRAN,